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Frequently Asked Questions

Please reach us at sales@kokkia.com if you cannot find an answer to your question.

A) Reset AirPods, and B) Pair/Connect i10s to Apple AirPods.


A) Reset AirPods:

  1. Put AirPods in charging case.
  2. Open lid of charging case.
  3. Press and hold the setup button on the back of charging case for at least 15 secs, until you see the status light flash amber a few times and then flash white. 


B) Pairing/Connecting of  i10s with AirPods:

  1. Very Important : Turn OFF Bluetooth on all other devices, including your iPhone/etc.
  2. Put your Apple AiPods in Pairing mode:

              a. Put AirPods in charging case.

              b. Open lid of charging case.

              c. Press and hold setup button on the back of case until status light  flash white. 

         3. Insert i10s in iPod to pair, connect and stream music to Apple AirPods.


Pairing/Connecting Guide for i10 30-pin Connector Bluetooth iPod Transmitter

Requirements for your Bluetooth headset/receiver/speaker:
i) Your Bluetooth headset/receiver/speaker must support Bluetooth Stereo A2DP profile. i10 will NOT work with Mono headsets.
ii)  The pin code for your Bluetooth headset/receiver/speaker must be any  one of these 4 pin-codes: '0000', '1111', '1234' or '8888'.

Pl refer to below steps (in below iDevice = iPod or iPhone or iPad or iPod Touch):

1) First make sure your iDevice battery, and your Bluetooth Headset/Receiver/Speaker battery are charged.
2) a) Power OFF your Bluetooth Headset/Receiver/Speaker.
2)  b) Turn OFF the Bluetooth of any other Bluetooth devices (including the  native Bluetooth of any iPhone or iPad or iPod Touch, etc).
This  step is very important, as other Bluetooth devices will connect to any  previously paired/connected device if they are not disabled, causing the  i10 not to be able to pair/connect to your Bluetooth  Headset/Receiver/Speaker.
3) Power ON the iDevice (make sure the  iDevice LCD screen is lighted up at this step), the i10 is NOT plugged  into iDevice at this step.
4) Put your Bluetooth  Headset/Receiver/Speaker into pairing mode (check your Bluetooth  Headset/Receiver/Speaker user guide for how to put your Bluetooth  Headset/Receiver/Speaker in pairing mode).
5) Insert the i10 into iDevice. After several seconds, the blue led on i10 will start to quick flash.
6)  When the i10 and your Bluetooth Headset/Receiver/Speaker are paired and  connected the i10 blue LED will slow flash once in every ~5 secs
7) If you don’t hear any music on Bluetooth Headset/Receiver/Speaker, check to make sure
a. iDevice is not in pause mode. If in pause mode, change to play mode
b. iDevice volume is not at minimum – move the volume control on iDevice to make sure volume changes and not at minimum.
c.  Your Bluetooth Headset/Receiver/Speaker volume is not at minimum, if at  minimum - increase your Bluetooth Headset/Receiver/Speaker volume.
8)  If unsuccessful, remove i10 from iDevice. Power off your Bluetooth  Headset/Receiver/Speaker. Repeat steps 1 to step 7 again. If fail 3  times, steps 1-7, let us know.

In some exceptional situations, additional things to do below, and then repeat steps 1-7 above:
1) Reset the iDevice: See this Apple link for how to reset your specific iDevice model http://support.apple.com/kb/ht1320
in case above link does not work (or Apple change the link), go to Google and search “How to reset my iPod”
2)  Clear your Bluetooth Headset/Receiver/Speaker paired device list (see  your Bluetooth Headset/Receiver/Speaker user guide for instructions on  how to do this)
3) Update your iDevice with latest Apple software. Connect your iDevice to iTunes and update to latest available software.
4)  Check if the iDevice connector pins have dirt in there. You can use a  sticky tape (eg Scotch tape, with a non-conducting stick like  tooth-pick) to get in there and remove the dirt, if you see any – try  not to use cotton swabs (that will probably deposit some fiber materials  in there). My iPhone is notorious in accumulating debris in the  connector area, that I have to clean from time to time.
5) If your iDevice has been used for a long time, some of the  30-pins on your iDevice connector may have been worned out or  distorted due to the numerous insertion cycles to charge your iDevice or  using it with other accessories. We ourselves have worned out many  iDevices through our development, testing, quality assurance, etc. If  such is the case for your iDevice, the only recourse is to get a new  iDevice to enjoy the i10 with. 


Pairing/Connecting Guide for i10L Digital Bluetooth Splitter Transmitter for iPhone, iPad, iPod Touch with Lightning Connector.

Requirements for your Bluetooth headset/receiver/speaker:

 - Both Bluetooth headsets/receivers/speakers MUST be Enhanced Data Rate (EDR) devices. 

 - Your Bluetooth headset/receiver/speaker must support Bluetooth Stereo A2DP profile.
 

Please refer to below steps (in below iDevice = iPhone or iPad or iPod Touch):

1) First make sure your iDevice battery, and your Bluetooth Headsets/Receivers/Speakers battery are charged.
2) a) Power OFF your Bluetooth Headsets/Receivers/Speakers.
2) b) Turn OFF the Bluetooth of any other Bluetooth devices (including  the native Bluetooth of any iPhone or iPad or iPod Touch, etc).
 This step is very important, as other Bluetooth devices will connect to  any previously paired/connected device if they are not disabled, causing  i10L not to be able to pair/connect to your Bluetooth  Headsets/Receivers/Speakers.

3) Power ON the iDevice, i10L is NOT plugged into iDevice at this step.

Pairing, Connecting 1st Bluetooth Headset/Receiver/Speaker with i10L : 

4) Put your 1st  Bluetooth Headset/Receiver/Speaker in pairing mode (check your  Bluetooth Headset/Receiver/Speaker user guide for how to put your  Bluetooth Headset/Receiver/Speaker in pairing mode).
5) Insert i10L  into iDevice. The LED light on i10L will start to flash. Allow up to  ~60 secs for i10L to pair/connect to your 1st device.
6) When the i10L and your 1st Bluetooth Headset/Receiver are paired and connected, the i10L LED will slow flash once in every ~5 secs.
7) If you don’t hear any music on 1st Bluetooth Headset/Receiver/Speaker, check to make sure
    a. iDevice is not in pause mode. If in pause mode, change to play mode
    b. iDevice volume is not at minimum – move the volume control on iDevice to make sure volume changes and not at minimum.
    c. Your 1st Bluetooth Headset/Receiver/Speaker volume is not at minimum, if at minimum - increase your 1st Bluetooth Headset/Receiver/Speaker volume.
8) If unsuccessful, remove i10L from iDevice. Power off your 1st Bluetooth Headset/Receiver/Speaker. Repeat steps 1 to step 7 again. If fail 3 times, steps 1-7, let us know.

Pairing, Connecting 2nd Bluetooth Headset/Receiver/Speaker with i10L:

After successfully pairing, connecting and streaming from i10L to 1st Bluetooth Headset/Receiver/Speaker, to pair and connect 2nd Bluetooth Headset/Receiver/Speaker,    

9) Power down 1st Bluetooth Headset/Receiver/Speaker. Do NOT unplug i10L.

10) Put your 2nd Bluetooth Headset/Receiver/Speaker into pairing mode (check your  Bluetooth Headset/Receiver/Speaker user guide for how to put your  Bluetooth Headset/Receiver/Speaker in pairing mode).

11) Press and Hold i10L button for 2 secs, and release i10L button  press (i10L LED light will quick flash), for i10L to pair, connect and  stream to 2nd Bluetooth Headset/Receiver/Speaker. Allow up to ~60secs for i10L to pair/connect to your 2nd device. 

12) Power up 1st Bluetooth Headset/Receiver/Speaker (for re-connection). i10L will  connect and stream to BOTH Bluetooth Headsets/Receivers/Speakers.

Note : If one headset/receiver/speaker does not re-connect:

  1. Try single quick press on i10L button 
  2. Power down the headset/receiver/speaker that is not connected, and then power it up again.
  3. Unplug i10L and re-insert i10L in iDevice.
     

In some exceptional situations, additional things to do below, and then repeat above steps:

1) Clear your Bluetooth Headset/Receiver/Speaker paired device list  (see your Bluetooth Headset/Receiver/Speaker user guide for instructions  on how to do this).

2) Clear i10L paired device list (press and hold i10L button for > 10 secs, and release button press).
3) Update your iDevice with latest Apple software.

4) Use 2 similar brand/model Bluetooth headsets/receivers/speakers.


Pairing/Connecting Guide for USB_Splitter Digital Bluetooth Splitter Transmitter. 

- Requirements for your Bluetooth headset/receiver/speaker:Both Bluetooth headsets/receivers/speakers MUST be Enhanced Data Rate (EDR) devices. 

- Your Bluetooth headset/receiver/speaker must support Bluetooth Stereo A2DP profile.


Please refer to below steps (in below Device = PC/laptop/Smartphone/Tablet/etc):
 

1) First make sure your Device battery, and your Bluetooth Headsets/Receivers/Speakers battery are charged.
2) a) Power OFF your Bluetooth Headsets/Receivers/Speakers.
2) b) Turn OFF the Bluetooth of any other Bluetooth devices (including the native Bluetooth of any other Device, etc).
This step is very important, as other Bluetooth devices will connect to  any previously paired/connected device if they are not disabled,  causing USB_Splitter not to be able to pair/connect to your Bluetooth  Headsets/Receivers/Speakers.

3) Power ON the Device, USB_Splitter is NOT plugged into Device at this step.

Pairing, Connecting 1st Bluetooth Headset/Receiver/Speaker with USB_Splitter :

4) Put your 1st  Bluetooth Headset/Receiver/Speaker  in pairing mode (check your Bluetooth Headset/Receiver/Speaker user  guide for how to put your Bluetooth Headset/Receiver/Speaker in pairing  mode). 

5) Insert USB_Splitter into Device. The LED light on  USB_Splitter will start to flash. Allow up to ~60 secs for USB_Splitter  to pair/connect to your 1st device.
6) When the USB_Splitter and your 1st Bluetooth Headset/Receiver are paired and connected, the USB_Splitter LED will slow flash once in every ~5 secs.
7) If you don’t hear any music on 1st Bluetooth Headset/Receiver/Speaker, check to make sure
    a. Device is not in pause mode. If in pause mode, change to play mode
    b. Device volume is not at minimum – move the volume control on Device to make sure volume changes and not at minimum.
    c. Your 1st Bluetooth Headset/Receiver/Speaker volume is not at minimum, if at minimum - increase your 1st Bluetooth Headset/Receiver/Speaker volume.
8) If unsuccessful, remove USB_Splitter from Device. Power off your 1st Bluetooth Headset/Receiver/Speaker. Repeat steps 1 to step 7 again. If fail 3 times, steps 1-7, let us know.


Pairing, Connecting to 2nd Bluetooth Headset/Receiver/Speaker with USB_Splitter:


After successfully pairing, connecting and streaming from USB_Splitter to 1st Bluetooth Headset/Receiver/Speaker, to pair and connect 2nd Bluetooth Headset/Receiver/Speaker,  

9) Power down 1st Bluetooth Headset/Receiver/Speaker. Do NOT unplug USB_Splitter.

10) Put your 2nd Bluetooth Headset/Receiver/Speaker into  pairing mode (check your Bluetooth Headset/Receiver/Speaker user guide  for how to put your Bluetooth Headset/Receiver/Speaker in pairing mode).

11) Press and Hold USB_Splitter button for 2 secs, and release  USB_Splitter button press (USB_Splitter LED light will quick flash), for  USB_Splitter to pair, connect and stream to 2nd Bluetooth Headset/Receiver/Speaker. Allow up to ~60secs for USB_Splitter to pair/connect to your 2nd device. 

12) Power up 1st Bluetooth Headset/Receiver/Speaker (for  re-connection). USB_Splitter will connect and stream to BOTH Bluetooth  Headsets/Receivers/Speakers.

Note : If one headset/receiver/speaker does not re-connect:

  1. Try single quick press on USB_Splitter button
  2. Power down the headset/receiver/speaker that is not connected, and then power it up again.
  3. Unplug USB_Splitter and re-insert USB_Splitter in Device.

In some exceptional situations, additional things to do below, and then repeat above steps:
 

1) Clear your Bluetooth Headset/Receiver/Speaker paired device list  (see your Bluetooth Headset/Receiver/Speaker user guide for instructions  on how to do this).

2) Clear USB_Splitter paired device list (press and hold USB_Splitter button for > 10 secs, and release button press).
3) Update your Device with latest Apple software.

4) Use 2 similar brand/model Bluetooth headsets/receivers/speakers.


iPod/iPhone/iPad/iPod Touch run-time with i10s/i10

With the iPod  Nano 3G, the i10s/i10 is capable of running up to 12 hours streaming  Bluetooth music. For iPod classic, iPod Touch, iPhone, iPad, the  run-time is much longer due to the bigger batteries in these devices.

In below, iDevice = iPod/iPad/iPhone/iPod Touch.

The run-time depends on:

1)  Whether you keep the iDevice LCD display on, and the brightness you set  the display. For best run-time, turn down/off the LCD display.
2) The Audio volume you set on the iDevice, the higher the volume, the shorter the run time.
3) The distance between the i10s and the receiver, the further the distance the shorter the run time.
4)  Any objects (or human body) in the path of the i10s and the receiver,  if objects (or human body) between i10s and receiver, the shorter the  run time.
5) How new the iDevice battery is. If the iDevice battery  is new, the run time will be longer. If the iDevice battery is old, the  run time will be shorter.
6) How the iDevice battery was initially  and subsequently charged/discharged. Please refer to iDevice user guide  for the best practice in charging, discharging an iDevice battery. For  most batteries, there is also a burn-in period for the battery before  you get the best battery performance.
7) The particular iDevice  model and/or generation, as different models/generations of iDevice have  different capacity batteries.  



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